Support

Saving you time and money, we are just a 'phone call away and we can solve your computer problems quickly and efficiently, both on- and off-site. We have more than 15 years' experience of computer trouble-shooting (trouble-resolution) and maintenance; it doesn't matter if you are using any MS Windows, Apple Mac, Linux or UNIX - we provide full technical support for all of these platforms. We likewise offer the same high standard of service in software support. Our support services are available for environments of 1 to 100 users.

Home User

  • If you have accidentally deleted important data, such as documents, photographs, videos or homework, we can help you to recover it: our success rate is close to 95%!
  • If your PC is infected by a Virus, Spyware, Malware or Rootkit, we will be able to remove it for you. You do not need to format your computer to clear the virus!
  • If you wish to install wireless network access (Wi-Fi) throughout your property, then we can recommend and provide solutions for such a home network and can arrange to hide the limited ugly wiring from sight.
  • We can also help you to set up Media Sharing Solutions, to enable you to share, for example, documents, photographs, music or videos between all your PCs at home.
  • If you would like to exercise parental control over your PCs to prevent your children from surfing inappropriate / unsuitable websites, or to limit their Internet usage, we can provide consultancy and solutions.
  • If you do not know how to use your computer generally or just need to know how to perform a specific task e.g. emailing a picture to your friends, we can provide telephone consultancy or on-site tutorial classes. We offer practical tutorials to target your specific needs; perhaps you would like to know how to 'burn' an audio CD or how to upload video from your digital / analogue video camcorder etc. - whatever it is, we can teach you how to do it!

Small / Home Office

  • If you have accidentally deleted important data or documents, we can help you to recover it: our success rate is close to 95%!
  • If your PC is infected by a Virus, Spyware, Malware or Rootkit, we will be able to remove it for you and prevent the loss of all your hard work.
  • If you wish to have central data back-up and sharing, we will be able to help you by setting up the internal network for your business, including a small server for the file-sharing and back-up solutions - you do not need to incur high costs by buying commercial software to achieve all this. You will be able to have wireless access to all your files and also to the Internet, your business server being protected with the highest level of security - you can see more details in our Servers section.
  • If you would like to control your employees' use of Internet messaging services etc., we are able to provide consultation and solutions in order to limit they way that they use your business hours for personal matters - please contact us to request more information about our Consultation Services.
  • If you do not know how to use your computer generally or just need to know how to perform a specific task e.g. emailing a picture to your client, we can provide telephone consultancy or on-site tutorial classes. We offer practical tutorials to target your specific needs; perhaps you would like to know how to 'burn' a back-up CD or how to upload your portfolio or product information onto your website - have a look at our Web Design & Web Applications section.

Business / Corporate

  • If you have accidentally deleted important data or documents, we can help you to recover it: our success rate is close to 95%!
  • If a company work-station, your network or servers are infected by a Virus, Spyware, Malware or Rootkit, we will be able to remove it for you and prevent the loss of valuable data.
  • If you wish to have central data back-up and sharing across an internal company network, we will be able to help you by setting up such a network for your business, including a server for the file-sharing and back-up solutions. All of our server solutions will be stable and highly secure. Users can be controlled by a server policy tailored to your requirements, allowing access to files and data according to different levels of privilege and your employees will be able to use the Internet to access your business server without the security / integrity of either being compromised. You can see more details in our Server section.
  • If you would like to control your employees' use of Internet messaging services etc., we are able to provide consultation and solutions in order to limit they way that they use your business hours for personal matters - please contact us to request more information about our Consultation Services.
  • If your employees do not know how to use their computers generally or just need to learn how to perform a specific task e.g. emailing a file to your client, we can provide telephone consultancy or on-site tutorial classes. We will offer practical tutorials that target their specific needs - have a look at our Web Design & Web Applications section.

Pricing Information

On-site service (we come to you) - all of London within the M25 and areas beyond* - starts from £50 per hour. (Please contact us to see if we cover your area.)

Off-site service (you come to us) - unlimited hours basic rate starts from £50 per hour; Maximum charge applies.

FREE on-site evaluation and consultation.

Our support services Available 7 days a week, from 8.00am to 10.00pm.

Web Design

We have been providing web site design services since 1997 and have the experience to create a site reflecting your individual requirements.

We can provide you with the latest technology in web site design (HTML, PHP, CSS, Web 2.0, Flash, DHTML, Java, MySQL). We can design with 2D or 3D images, with static or animated graphics (or both) etc., all according to your requirement.

Please take a look at our evolving case studies (short listed below) and contact us for a quotation.

Web Applications

What are web applications? Traditionally, most businesses have software (for example, accounting packages) that only runs on Windows 98 and, when they upgrade to Windows XP or Vista, then this old software cannot run on the new system. This means that that, for example, it is impossible to access important customer data kept in the old software as it cannot be run on the new PC/s. Secondly, the developer of the original software may no longer be in the market, meaning that there is no way to get the software updated or upgraded and no-one is there to help the customer to try to transfer all their data to the new system. Who wants to spend vast amounts of their time tediously re-inputing important business data entry by entry?

There is an easier option! Our Open Source Applications Solution is the way to avoid this problem. You do not need to have a specific system to run your applications (i.e. software); any computer that can access the Internet can use our Open Source Applications Solution. That means even an Apple Mac, or an old IBM PC (386 or 486) or a UNIX based computer; if it allows you to use a browser (Internet Explorer, Firefox, Opera, Safari, or other Internet browsers to access the Internet, that means that, with it, you can use these customised applications that we have developed.

If, for any reason, we were to leave the market, because we have made thess application the source codes freely available ('open source'), other programmers or software developers could continue to update and upgrade these application anyway! You would own the source and would not be tied to any programmer, therefore reducing the risk of you being over-charged for any later modifications. Equally, if our price doesn't suit you, you are free to look for another expert to update or modify it for you! Data transfer has never been easier, simply because all of our applications are based upon SQL databases, one of the world top standard database systems. From the security perspective, as long as you maintain up-to-date internal protection, there is no way for the data to be accessed without your authorisation / approval.

You must be wondering about the cost of your own customised applications? These start from as little as £500!

We can develop applications ranging from simple address books, to on-line booking or quotation systems, customer relationship management facilities and Intranet portals, to name but a few. All of these applications can also be accessed remotely via the Internet, if you wish, and they come with full security log-in systems.

Web Hosting

We have all types of web hosting solutions available for private home, SOHO (Small Office Home Office) and small business users and for large corporate entities too. We offer a fully managed and supported service or will be equally happy to set up a system for your internal or established technical support provider to maintain.

We have web servers in both the UK and Malaysia, meaning that, when you are targeting customers in Europe, you can have your website hosted by our server in the UK; if you are targeting customers in Asia, then you can use our Malaysian server. If you are targeting customers throughout the world, we can provide you with an automated service to enable your global website to be hosted by our UK and Malaysian servers together, so your customers always able to visit your website without delay and lagging.

All of our servers come with latest and full web services, such as support for HTML, PHP, Perl, MySQL, SSL, CGI, Website Statistics, POP3 Email, IMAP Email, Python, Open Source Applications and more. Why not contact us for a quotation? - our Business Hosting Plan starts from only £7.00 per month!

Server

You do not need to throw away your old computer: we can 'recycle' it to become one of the Data or Back-up servers in your company. It will be perfectly secure and we will only need to add a new storage element.

We have been building Centralised Networked File Servers for small and medium sized enterprises (SMEs) since 1996 so, with more than 10 years of experience, we are able to provide a full range of solutions, utilising different types of servers and accommodating 1 to 100 users. We can customise your server to suit your particular needs and available server types include File, Web, FTP, Streaming, Terminal and Database. Your company may be continually upgrading PC workstation computers or perhaps buying new Apple Macs but how do you share documents or files with each other? How do you transfer the files from your old PC to the new one? How do you back-up files that are being used by different PCs in the office? A Centralised Networked File Server for your company would be the solution. There would be no extra software costs for the server and, if you were to use the UNIX or Linux environment, you would gain a higher level of security and greater stability because there are currently no viruses or spy-ware for these platforms.

Please contact us for a FREE consultation and quote.

Media

Are you looking for 3D animation or professional video-shooting for filming of your company's products? We are just launching our latest services, which will help you to plan new marketing campaigns and with which you can use professional filming and presentation. This could include 3D animations of your products and can also be used to present them on your Internet web page, announcing your products to the world! We are now working together with Indzen Studio and Memory Video Production to bring you these one-stop services.

Please contact us for more information. Your enquiries are always welcomed.